You built the brand. We handle the noise. Ghost CX is the invisible CX operation behind scaling e-commerce brands, handling every ticket, return, and escalation under your name.
Built for growing brands who can't afford to let customer service slow them down.
47 open · avg 3.2 days pending
Order #4821 · customer follow-up #3
96% positive · 214 tickets closed
Email · Chat · Instagram · TikTok DMs
Wrong size · replacement shipped via ShipBob
Growth is supposed to feel like winning. But past a certain volume, customer service stops being a task and starts being a full-time job.
Manual returns handling burns margin and time. Without a system, it doesn't scale.
Your 3PL's mistakes become your brand's problem. Delays and lost packages show up as 1-stars.
When angry customers find you directly, something is broken. You didn't build this to do triage.
Every hour in the ticket queue is an hour not spent on product, growth, or revenue.
A trained support hire costs $40K+ and takes months to ramp. Ghost CX moves fast and starts with your needs, not a template.
Ecosystems & platforms we have experience with
If you're running an e-commerce brand, working with a 3PL, and your support queue is growing faster than your team, Ghost CX was built for exactly this stage.
Full ownership of your CX operation. Every interaction branded to you. Customers never know we exist.
Your brand name, our team. Every interaction fully branded to you.
Omnichannel coverage: email, chat, Instagram, TikTok, Facebook.
End-to-end returns: processing, communication, refunds, and exchanges.
Lost packages, wrong items, late orders. We own resolution.
We intercept and resolve before situations reach you.
Turn bad experiences into loyalty. We recover relationships that would otherwise churn.
We assess your current operation, identify the gaps, and recommend the right systems for where you're going.
Weekly visibility into ticket volume, resolution times, CSAT trends.
Every engagement starts with understanding your operation. We evaluate your workflows, tools, and team before recommending anything.
We review your support volume, open queues, channels, and operational gaps. You leave with a clear picture of where things stand, regardless of whether you move forward.
We evaluate your existing tools, platforms, and processes. Recommendations are made based on your actual needs, not a predetermined setup.
We align on brand voice, policies, and escalation rules, then stand up your CX operation. Timeline is scoped to your situation, not a generic template.
Built by people who've actually run high-volume CX operations.
Ghost CX was founded by operators who've managed customer experience, fulfillment escalations, returns workflows, and client relationships at companies like ShipMonk and Happy Returns, and supported national accounts like Sherwin-Williams. We didn't build this from a deck. We built it because we lived it.
Talk to the TeamInside ShipMonk-scale fulfillment, managing CX for high-volume merchant accounts.
Deep experience with Happy Returns workflows, exchange management, and recovery at scale.
Managing support operations from D2C startups to national accounts including Sherwin-Williams.
We understand margins, velocity, SLAs, and what a bad CSAT score actually costs your brand.
Adjust the sliders. See the real cost of running CX in-house at your current volume.
At your time value: $1.3K/week, or ~$66.3K/year, in founder time on support tickets.
We're not a BPO reading from scripts. We're an embedded CX operation built by operators who know what's at stake.
Every interaction handled under your name, in your voice, following your policies. Customers interact with your brand, not a vendor.
We evaluate your current tools and workflows first. Technology decisions are made after understanding your operation, not before. We work around your stack, not the other way around.
Built by people who've managed fulfillment ops and enterprise CX. Not call center managers. We understand what losing a customer actually costs.
Black Friday, Cyber Monday. Ghost CX scales on demand. No scrambling, no dropped tickets during your biggest weeks of the year.
A viral moment is a gift, unless support can't keep up. We absorb the spike instantly so it stays a growth moment.
Lost packages, wrong items, warehouse delays. Your 3PL's failure lands in your customer's inbox as your problem. We own the resolution.
You can't spend months hiring and training a support team. Ghost CX structures an onboarding process that gets you to full operation without the delay.
We evaluate each client's current workflows, systems, and operational requirements before recommending the best approach. We have experience across a range of e-commerce platforms, fulfillment providers, and support tools, including Shopify, Gorgias, Zendesk, ShipMonk, Happy Returns, and others. Our Discovery Call is where we assess your specific stack and determine the right fit.
Onboarding timelines are scoped based on your operation. After our Discovery Call, we assess your workflows, tools, and support processes before building a structured onboarding plan. Some clients move quickly. Others need more deliberate setup. We move at the right pace for your business.
No. Every interaction is fully white-labeled. Your name, your email address, your tone, your policies. Ghost CX is designed to be completely invisible.
Channel coverage is determined during Discovery based on your current setup and customer behavior. We have experience across email, live chat, social DMs, and SMS. We confirm scope and feasibility before committing to a plan.
BPOs optimize for volume, not brand. Generic scripts, high turnover, one-size-fits-all. Ghost CX is built for e-commerce brands where reputation and retention are everything. We operate like an internal team. We understand your margins, your 3PL setup, and what a bad CSAT score actually costs.
No. Every engagement begins with Discovery. We evaluate your existing workflows, support processes, and technology before making any recommendations. Technology decisions are made after due diligence, not before. Ghost CX is platform-flexible and solution-oriented. Our job is to fit your operation, not the other way around.
Book a free Discovery Call. 30 minutes. We look at your support operation, ticket volume, and where customers are falling through the cracks. You leave with a clear diagnosis whether you move forward or not.
Book a free Discovery Call. 30 minutes. No pitch decks. We'll review your current CX operation and talk through what a better setup could look like for your business.
Book a Free Discovery Call